Effective Date: April 2025
Welcome to VIVILITY. By accessing our website, booking appointments, using our services, or engaging with us in any way, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our site or services.
1. Services Provided
VIVILITY Fertility Clinic provides:
- Fertility consultations and diagnostic services
- Male infertility treatment and surgical sperm retrieval
- Sperm freezing, cryopreservation, and specimen transfer services
- Assisted reproductive technologies (ART)
- Patient education and support services
All services are offered by licensed healthcare professionals in accordance with applicable Saudi Arabian laws and medical regulations.
2. Use of the Website
When using our website, you agree to:
- Provide accurate, current, and complete information when filling out any forms or making inquiries
- Do not engage in unauthorized use, access, or alteration of the website content
- Do not upload or transmit any viruses, malware, or harmful material
- Use the website only for lawful purposes and not for fraudulent or misleading activities
We reserve the right to suspend or terminate your access if you violate these terms.
3. Medical Disclaimer
The information provided on our website is for general educational purposes only. It is not intended as medical advice and should not be used as a substitute for consultation with a qualified healthcare professional.
Always seek personalized medical advice from our specialists before making any health-related decisions.
4. Appointment Booking and Cancellation
When booking appointments through our website, by phone, or in person:
- Appointments are subject to availability and confirmation by our scheduling team
- You may cancel or reschedule your appointment with reasonable prior notice (please refer to our clinic cancellation policy)
- Missed appointments without notice may be subject to a cancellation fee
We reserve the right to adjust appointment schedules or consult times in the event of emergencies or unforeseen circumstances.
5. Payment Terms
- All consultation fees, diagnostic services, and treatment costs must be paid according to the agreed payment schedule
- We accept multiple forms of payment, which will be communicated to you at the time of service
- Payment terms for international specimen transfer, cryostorage, or specialized ART procedures may vary and will be shared individually
Failure to complete payment may result in suspension or cancellation of ongoing services.
6. Intellectual Property
All content on the VIVILITY website—including text, graphics, logos, videos, and images—is the property of VIVILITY Fertility Clinic or its licensors and is protected under intellectual property laws.
You may not:
- Copy, reproduce, modify, or distribute any content without prior written permission
- Use VIVILITY’s name, logo, or brand for commercial purposes without authorization
- Limitation of Liability
VIVILITY Fertility Clinic shall not be held liable for:
- Any direct, indirect, incidental, or consequential damages arising from the use of our website or services
- Delays or failures caused by events beyond our reasonable control (such as government actions, natural disasters, or medical emergencies)
- Decisions made based on content published on the website without professional consultation
Your use of our services is at your sole risk.
8. Changes to the Terms
We may update these Terms of Service at any time. When changes are made, the “Effective Date” at the top of this page will be updated.
It is your responsibility to review these terms periodically.
Continued use of our services after any updates constitutes acceptance of the new Terms.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Any disputes arising under or related to these Terms shall be resolved in the competent courts of Saudi Arabia.
10. Contact Us
If you have any questions regarding these Terms of Service, please contact:
VIVILITY Fertility Clinic
Email: office@vivility.com
Thank you for choosing VIVILITY – your trusted partner in fertility care and male infertility solutions across Saudi Arabia.