Effective Date: April 2025
Welcome to VIVILITY. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, use our services, or engage with us in Saudi Arabia.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and store the following types of information:
Personal Information:
- Name, email address, phone number
- Date of birth, gender, marital status
- Medical history related to fertility and reproductive health
- Consultation records and treatment preferences
- Payment and billing information (for service transactions)
Technical Information:
- IP address
- Browser type and device information
- Website usage patterns (e.g., pages visited, time spent)
We collect this information through:
- Contact forms
- Appointment bookings
- In-person visits
- Secure online communication portals
- Website cookies and analytics tools
2. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and managing fertility treatments and consultations
- Scheduling appointments and communicating with you about your care
- Improving our services and optimizing patient experience
- Processing payments and managing billing
- Ensuring the security of our website and services
- Meeting legal and regulatory obligations under Saudi Arabian healthcare law
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal and medical information:
- Secure data encryption
- Restricted access to authorized personnel only
- Regular review of data handling practices and security protocols
- Secure physical storage for paper records (if applicable)
Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. However, we strive to protect your personal data to the highest possible standard.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Licensed healthcare providers are directly involved in your treatment
- Laboratories or diagnostic centers for testing services
- Payment processors complete financial transactions
- Legal or regulatory authorities, if required by law (e.g., court order or compliance audit)
All third parties are contractually obligated to protect your information.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Analyze website traffic and performance
- Recognize repeat visitors and tailor content accordingly
- Improve overall user experience
You may set your browser to refuse cookies, but some features of the website may not function properly as a result.
6. International Data Transfers
If you request the transfer of your frozen specimens internationally or engage in international consultations, your personal and medical information may be transmitted outside of Saudi Arabia.
We ensure that appropriate safeguards are in place to protect your information in compliance with Saudi Arabian data privacy standards.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw your consent to data processing (where applicable)
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites (such as partner clinics, labs, or health information resources).
We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to read their privacy policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
When we make changes, we will update the “Effective Date” at the top of this page.
We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: office@vivility.com
VIVILITY Fertility Clinic – Where Your Health, Privacy, and Trust Come First.